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20 Cu. Ft. Counter Depth Side-by-Side Refrigerator with Exterior Ice and Water - Monochromatic Stainless Steel

Model # KRSC500ESS

 3.4 out of 5 (49 Reviews)

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The sleek design of this 20 cu ft. side-by-side refrigerator features the Preserva® Food Care System. Its two independent cooling systems help keep food fresh while the FreshFlow Air Filter minimizes odors, and the Produce Preserver delays over-ripening. The counter-depth gives the high-end look of built-in refrigerators and the Professionally-Inspired Design features Satin Textured Handles and the KitchenAid® Medallion.


  • Preserva® Food Care System
  • Counter-Depth
  • Professionally-Inspired Design
  • In-Door-Ice® System
  • LED Lighting
  • Adjustable Spill Resistant Shelves
  • Exterior and Ice and Water Dispenser
  • Clear Door Bins with Metallic Accents
  • Measured Water Fill
Configuration and Overview
Refrigerator Type Side-by-Side
Freezer Capacity 6.98
Refrigerator Capacity 12.87
Energy Star® Qualified No
ADA Compliant Yes
CEE Tier Not Rated
Height 69
Depth 29 3/4
Width 35 1/2
Cutout Depth 24 3/8
Height To Top Of Cabinet 68 7/8
Depth With Door Open 90 Degree 45 7/8
Depth Excluding Doors 24 1/2
Depth Closed Excluding Handles 27 1/2
Width of Cabinet Only 35 1/2
Freezer Capacity 6.98
Refrigerator Capacity 12.87
Number of Interior Shelves 4
Spill-Proof Glass Shelves 1 Fixed Full Width, 3 Adjustable Full Width
Conventional Shelves No
Humidity-Controlled Drawers 2 Full-Width
Temperature-Controlled Drawers No
Non Climate-Control Drawers 1 Full Width
Door Bins 1 Dairy, 2 Adjustable Gallon, 2 Adjustable Two-Liter
Freezer Features
Number of Shelves 4
Interior Shelves 1 Fixed Full Width Glass, 3 Adjustable Full Width Glass
Freezer Drawer-Basket 1 Full Width Lower Plastic, 1 Full Width Upper Plastic
Door Bins 3 Fixed Full-Width
Light LED
Filtration and Dispensing
Dispenser Type Exterior Ice and Water
Dispenser Options Control/Child Lock, Filtered Water, Measured/Metered Fill
Ice Maker Factory Installed
Door Style Flat
ExteriorDoor Swing NA
Reversible Door No
LCD Touch Screen No

KitchenAid Culinary Ambition

  • Rebate Ends: 7/18/2018
  • Must be postmarked by: 8/17/2018
  • Description: Receive up to a $1600 rebate with purchase of qualifying KitchenAid Appliance Package. Rebate form must be postmarked by 8/17/2018. It is the sole responsibility of the customer to obtain, complete and mail in the rebate form and all required documentation by the postmark date. Rebate information provided by this site does not constitute an offer of a rebate. Our rebate information may be inaccurate or incomplete. Please obtain a copy of the actual rebate form for complete details and any applicable limitations. If you have any questions, please do not hesitate to give us a call.
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KitchenAid Buy More Save More Package Rebate

  • Rebate Ends: 4/1/2018
  • Must be postmarked by: 5/1/2018
  • Description: Receive up to a $500 rebate with purchase of 2 or more qualifying KitchenAid appliances. Rebate form must be postmarked by 5/1/2018. It is the sole responsibility of the customer to obtain, complete and mail in the rebate form and all required documentation by the postmark date. Rebate information provided by this site does not constitute an offer of a rebate. Our rebate information may be inaccurate or incomplete. Please obtain a copy of the actual rebate form for complete details and any applicable limitations. If you have any questions, please do not hesitate to give us a call.
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Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

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out of 5 (49 Reviews)

61% of reviewers recommend this product.

Love it!

Submitted by IT - 8/17/2017

Love this fridge. Great lay out. Love the lighting. Fits a lot of products, more so than our old, similarly sized fridge. Ice maker and water dispenser work well. Would buy again!

Yes, I recommend this product

Food stays fresh longer than with old refer

Submitted by No nickname - 8/17/2017

Have not owned it long. To early to tell how it will measure up.

Yes, I recommend this product

Happy Home

Submitted by Scott - 8/17/2017

Looks great and very commercial like at a lower price. Some door bins could have been made less deep in order to allow for deeper shelves, since it is a counter depth model.

Yes, I recommend this product

We like the refrigerator

Submitted by J - 8/14/2017

It has been a good unit. Like the counter depth.

Yes, I recommend this product

Please do yourself a favor, RUN don't WALK away!

Submitted by Whitey - 7/26/2017

As I write this I am having the service technician come out for I believe the 4th time for the same issue. Something as simple as making ice can not be accomplished by this product. We have replaced parts for the ice maker, we have even replaced the entire freezer door. Yet again it has stopped making ice. So if you enjoy taking time off work to wait and deal with service technicians please buy this product.

No, I do not recommend this product

Perfect fit for my kitchen

Submitted by Mark - 7/18/2017

Found this refrigerator while doing research to find a stylish non-commercial level set of appliances for a kitchen update. The looks and features are great; being a counter depth unit it is a bit smaller than my previous unit but easy enough to get used to. Have only had it installed for about 1 week now and it works well. Seems to keep the vegetables better than the previous unit. Measured water feature and controls are nice to have.

Yes, I recommend this product


Submitted by John, a homeowner - 6/28/2017

This is not the quality of fridge I expected from KitchenAid. I purchased a suite of four KitchenAid appliances due to appealing design and brand reputation. However, after install I found the interior quality of the side-by-side (model: KRSC500ESS) did not meet my expectations. Each drawer is not easy to use and rough to pull-out, the butter compartment lid is flimsy. On the fridge side, the top draw and only the top has a built-in roller wheel to help slightly reduce friction when pulling out the drawer - of which after one month the drawer wheels collapsed and had to be replaced. The drip tray below the water/ice dispenser is also too shallow.

No, I do not recommend this product

New Home

Submitted by Queenie - 5/3/2017

I bought this for our new home. It arrived scratched and dented. It is too small. I would not recommend it.

No, I do not recommend this product


Submitted by Codhunter - 4/17/2017

We purchased this fridge as a floor model slight blem on the door but 100% warranty no problems no problem it was for the garage we had purchased a KA for our home 15 years ago and still running great. This one not the same that goes with (green house effect ) buy it then throw away in a couple of years but this one only lasted 12 days with a service tech already. Returned it before it was to late tried of paying the way of big corporations. So with that being said most likely going to not post my review.

No, I do not recommend this product

Great Features, Sleek Design

Submitted by Hop - 4/6/2017

Great Fridge, i've owned Kitchenaid for quite some time. Could not be happier!

Yes, I recommend this product

Bad Product!!!

Submitted by Kris - 4/1/2017

We have had nothing but problems. They continue to send a tech (takes two weeks each time) only for it to last two days. We have lost over a thousand dollars in food, not to mention the major inconvenience of living without a refrigerator!!! I will never purchase a kitchen aid major appliance again....

No, I do not recommend this product

Great Side by Side Refrigerator

Submitted by Lucy - 3/9/2017

My refrigerator was installed on Feb. 17, 2017 and I love it. It is good looking and I like the various features on the beverage keeper. I like the storage unit for ice cubes giving me more room inside for frozen items. I like the space to keep wine bottles and I like the over all space inside the refrigerated area.

Yes, I recommend this product

Excellent Quality

Submitted by Dan - 2/23/2017

Refrigerator has worked great.

Yes, I recommend this product

Beautiful design, poor initial quality.

Submitted by Bill - 2/23/2017

Have owned for 6 weeks, 4 service calls due to freezer not meeting coldness spec and ice maker not functioning. Service tech seemed competent, but we still don't trust that the latest repair the problem.

No, I do not recommend this product

Never Plan to Buy KitchenAid again!!

Submitted by Emily - 2/6/2017

KitchenAid appliances came with my new house and within the last two years of owning, I have had the service people out five times to fix the same exact issue, the condenser was icing up and the sensor didn't know what to do to make it stop I guess. The latest service appointment happened today where they told me that my two-year old refrigerator could no longer be fixed, that I need to buy a new one!! For the money that you pay, there has to be a better fridge out there...found out from my technician that I am not the only one with this same issue and when I called customer service all they way to do is sell me a crazy expensive warranty. Buyer beware!!

No, I do not recommend this product

Good features

Submitted by Lisa - 2/6/2017

I ended up with this particular refrigerator because the original kitchAid refrigerator I originally ordered was discontinued. I was sent the new model of the French door counter depth one. The new model was made 1 inch taller and it wouldn't fit beneath my cabinet. So I had to settle for this side by side counter depth one. It is fine and seems to have plenty of room with some new features. My main complaint is the ice maker is very loud.

Yes, I recommend this product

Clean great look and functions that fits in a smaller space

Submitted by Buff - 1/25/2017

Our Side-by-Side KitchenAid refrigerator was purchased and installed about a month ago to go with a KitchenAid stove top, combo microwave and oven and dishwasher. We are extremely pleased with how these appliances fit in the kitchen we remodeled which had a little less space than some kitchens. The look and functionality are great.

Yes, I recommend this product

Water dispenser never works out. It is just out of control

Submitted by Julie - 1/12/2017

Wish I could return this refrigerator since the water dispenser never works properly. I have to lock it up since a day one of delivery because the water just comes out on and one without touching anything. If I knew it works like this, I would have never thought of buying this. PLEASE DO NOT BUY THIS PRODUCT.

No, I do not recommend this product

Buyer beware

Submitted by Boiseman - 1/8/2017

Exactly one year in the refrigerator started leaking water. A service tech came out and discovered the water line was frozen, his explanation was it needs to be clean regulary ? I have never had to clean a water line with any other brand. He did wave the service call because it was one year to the day. Now three months later the ice maker quit working, service guy says it has to be replaced, 15 months old and we had to replace the ice maker $200. I really think it should have lasted longer. This is not the only Kitchen Aid problem we have had the 36" gas range had to be replaceed after 8 months and numerous service calls with no fix. The new range just had to have the main mother board replaced because it also would not hold a temperature or took forever to preheat. So much for buying "Made in the USA" I will not purchase KA products again and will not recommend them to anyone.

No, I do not recommend this product

Ice maker,LED lighting

Submitted by Dick - 1/7/2017

Reviewed five other products & happy i picked Kitchen Aid

Yes, I recommend this product

Buyer beware!

Submitted by Todd P - 12/21/2016

Since purchasing this refrigerator, I have had nothing but problems. (over 6 repairs/services) I would NOT recommend this refrigerator or brand. For the price, I would choose from ANY of the other Brands on the market. Their customer service service is really bad as well. Actually, they are of ZERO help!!!!

No, I do not recommend this product

I love this refrigerator.

Submitted by Elaine - 12/10/2016

I have always owned kitchen aid appliances. This refrigerator is so quiet you cannot hear the motor running. There is plenty of room in the freezer and refrigerator. It has a sleek exterior design and is easy to clean. The only suggestion I would make is that the designers add one more shelf in the refrigerator door, or make the shelves movable. The water quality is excellent and I no longer buy bottled water.

Yes, I recommend this product

Stay far, far away

Submitted by lmm - 12/5/2016

We purchased this expensive refrigerator 15 months ago in part for its capacity, in part for its stainless doors, and mostly for the Kitchenaid name. All I can say is: RUN WAY, QUICKLY. We realized that the drawers don't open more than 1/3 of the way when we tried to put a package of romaine lettuce away, and couldn't easily. The wheels snapped off the drawers in 2 places within the first month. When things were not uniformly cool, the repairman told us that basically the top refrig shelf shouldn't be stacked - the most that should be there is "yogurt height"; who makes a large refrig for a house full of teenagers and then tells folks they can't use the largest-capacity shelf in the fridge? We tried to trade in almost immediately for a model that has drawers that open fully, but were told that Kitchenaid wouldn't help with that. Called today because the doors have pesky rust stains on them (as do the beautiful handles) that we can't get rid of, and were to.d that because the "color" is cosmetic, nothing is covered (and they don't know how to help us get rid of them!). We have a dishwasher from another manufacturer that has a finish to die for - never a spot on that! We are stuck with this awful refrigerator and no Kitchenaid support. Find anything else and there is little doubt you will be glad you did.

No, I do not recommend this product

Excellent Features

Submitted by Clancy the Fly Fisherman - 12/3/2016

My wife and I have enjoyed the many features of the KitchenAid Side by Side Refrigerator. We like the easy access, the lighting that reaches all corners of the shelving, the well organized compartments for fruits, veggies, cheeses, etc. The freezer is also well laid out for easy storage and access. I would highly recommend!

Yes, I recommend this product

Slick design

Submitted by David Davidson - 11/26/2016

I bought this fridge to complement my other Kitchen-Aid appliances of the same series. Selected side by side because it is easier to organize the freezer compartment than the 3 Door design.

Yes, I recommend this product

Nice Refrigerator with all the perks.

Submitted by Greendolphin - 11/25/2016

Excellent refrigerator with all the new technology and the LED lights are bright. Enough space but wish KitchenAid designed the interior better.

Yes, I recommend this product

Compact and attractive

Submitted by Theresa - 11/17/2016

Refrigerator is relatively quiet and has ample drawers and shelves. It's counter-depth size does limit storage space. There are only two of us in the house so it's not a big issue for me but I could see it being a challenge for a larger family or someone who likes to stock up on lots of food items. The ices cubes are also kind of small - about half the size you might get in a regular sized refrigerator. Again, not a deal breaker as it works well in my smaller kitchen.

Yes, I recommend this product

Great features

Submitted by JRC - 11/6/2016

A good buy. The Main problem is that the fridge door opens 180o. They've fixed it twice.

Yes, I recommend this product

Great Refrigerator!!

Submitted by Travis P - 10/4/2016

I purchased this just a few weeks ago but absolutely love it. I didn't have a lot of choices on size due to distance from my island and counter but fridge itself is stunning. I like that the ice maker is on the side of the door and not taking up a full shelf in the freezer. Its also nice that is measures out how much water you use.

Yes, I recommend this product

Ice building up behind vegetable drawers and not cooling

Submitted by Jane - 9/4/2016

Hello I have had my Kitchen Air Architect II series side by side SS counter depth refrigerator for 2 years and I'm experiencing the same problems listed on your website. Please let me know what can be done. The freezer is not getting cold (ice cream is not firm). Ice is building up behind the lower vegetable drawers in the refrigerator. I've read and adjusted the temperature controls to no avail. Please advise, I paid a for a top price product but I'm experiencing a sub-par product.

No, I do not recommend this product

Perfect Fit

Submitted by Hank - 8/19/2016

This has been a great addition to my kitchen. I love that I can remove the ice tray for larger ice needs. I love the look, I love that it measures the water. It is nice and bright inside making it easier to find the item you want.

Yes, I recommend this product

Great product

Submitted by Bommer - 8/11/2016

Product what definitely has covered my expectations

Yes, I recommend this product

Don't Buy

Submitted by Ree - 7/28/2016

This is a terrible refrigerator. Only have had it 18 months and today will be the fourth time for repair service. The vents on the fresh food side ice up and temperature starts to rise. Was told Kitcheaid will not do anything about this issue. Reading many other reviews with the same problem.

No, I do not recommend this product

Sleek and gorgeous

Submitted by CC - 7/22/2016

Love it but counter depth makes for shorter drawers

Yes, I recommend this product

Do not buy

Submitted by lisa - 7/13/2016

We bought this refrigerator almost a year ago. We have tried really hard to love it. It looks big, is nice and bright, and has a decent freezer capacity. The stainless steel is relatively easy to keep mostly looking clean and smudge-free. What they don't tell you when you buy it is that the crisper drawers, well as those in the freezer, only open about one third of the way. So, if you have a three pack of Romaine lettuce, it is nearly impossible to get into the drawer, much less get out. A bag of frozen fruit will fit if you squish it in, but once it is flat and frozen, it is nearly impossible to remove from the freezer. The drawers open only about as wide as a big apple. Anything larger, and you have to either cut it up for struggle to get it in and out. They also don't tell you - nor does KitchenAid - that the very large capacity top shelf should actually not have much on it if you wish to have consistent cooling throughout the refrigerator. You can see a vent at the very top of that top shelf. Fundamentally, you can put a couple of small yogurt containers on the top shelf, but absolutely do not block that vent or you will have condensation on the things you have in the door, and things at the bottom of the refrigerator will not be cold. Most of the time, people buy a large refrigerator like this because they need large capacity storage, for instance for a family with multiple teenagers and working parents. While KitchenAid was sympathetic, they basically said we were stuck. They could not tell us why the drawers didn't open all the way. We asked if we could trade the refrigerator in for something different where the drawers open all the way and there was greater flexibility adjusting the shelves so that it would be more functional, but they do not offer that kind of program. So we will be stuck with a beautiful, large, expensive refrigerator. Clearly, they knew this was a problem because there we design offers drawers that open all the way!

No, I do not recommend this product

Nice looking but not functional

Submitted by DH - 7/5/2016

I was warned by a designer. Counter depth is great, but, yep, it's small. We have to shuffle food around to grab anything. We added another bin to the door for more storage which helps. There is no door stop so we have to tell friends not to even touch it because the door swings into our new cabinets and pulls. The door gets heavy with food/liquids in it so it swings pretty hard too - very big design flaw, and in this day and age? I would love to know a solution to this problem. Love the look, the lights inside are nice and the wine rack is great.

No, I do not recommend this product

No Swing Adjustment on Side by Side Refrigerator Door

Submitted by Rick - 6/24/2016

Please be aware that unlike the French Door version the Side by Side refrigerator door will open more than 180 degrees and bang into (your wall, cabinets, door, etc) whatever is on the right side of your refrigerator and possibly dent the refrigerator door or your cabinets. Unbelievably there is NO SWING ADJUSTMENT!! When I called Kitchen Aid phone support, they advised that there is NO swing adjustment on the refrigerator and they DO NOT make a door swing adjustment kit for this model. Other than this rather big and important design mistake by (Whirlpool) Kitchen Aid the unit is performing as represented. I ended having to make my own door stop and installing it on the refrigerator bottom hinge. BUYER BEWARE

Yes, I recommend this product

Small Bins

Submitted by Pat - 5/22/2016

Best thing is that it matches all of my other new appliances for a kitchen remodel. I only saw pictures of it as it was not on display where I bought. Not a good way to buy an expensive appliance as I now find that the 3 bins are way too small. Couldn't even get a head of cauliflower or a head of lettuce in any of the drawers. Have to pile them on top of other food. The drawers and shelves are not deep.

No, I do not recommend this product

beautiful refrigerator

Submitted by Chief cook - 4/19/2016

I like the looks of this refrigerator, but the ice maker has already had many problems. It didn't work at all when we first got it. After two repairs, it works but makes ice very slowly. It takes two days to fill the bin. The water dispensed through the door is not cold. Repairman says these are design flaws that can't be fixed. Also, the vegetable bins are extremely small, so even getting in a head of broccoli is a challenge. Other than these two big issues, the fridge does a good job.

Yes, I recommend this product

Too small

Submitted by RK - 2/5/2016

This refrig is way too small. The bins in the refrigerator are tiny. You can barely fit anything in them. They don't pull out far enough to make it easy to put anything in there. The door shelves on the freezer side are tiny. I am very disappointed with this model.

No, I do not recommend this product

A Disappointment

Submitted by Jon - 12/20/2015

This unit was the offered "upgrade" to out new condominium . This ice maker arrived with the shutoff arm locked in the up position which means that the unit continues to produce ice and overfilling the ice receptacle. The only way to stop this is to turn off the ice maker completely by its electric switch. In addition the arrangement of the trays in the refrigerator section is poorly designed, allowing us less storage space than our prior 18 cu ft refrigerator .

No, I do not recommend this product

Side by side

Submitted by -- - 12/10/2015

LOVE IT!!! Worth every dollar!!

Yes, I recommend this product


Submitted by Karen - 11/18/2015

Interior refrigerator shelves are not as deep as I would like. No freezing noted on refrigerator side. freezer is spacious and I like the bottom drawers for organizing food. I like the side to side design. Cold water and ice cube are accessible from the outside of freezer door which is nice.

Yes, I recommend this product

Great fridge

Submitted by Leona - 10/26/2015

I bought this fridge over 2 month ago and it is great. It fiits to our small condo and looks great . It is sleek and industrial and works really well. Very quiet . We are happy with our choice .

Yes, I recommend this product

Very unhappy

Submitted by none - 10/17/2015

Drawers so small they are useless. Takes up more space than old one but has less capacity.

No, I do not recommend this product

Just what I was looking for

Submitted by JamLady - 10/2/2015

I needed a certain measurement for my Kitchen. Loving Kitchen aide products I chose this refrigerator. It is a quality Item solidly made and I could see the difference in the show room. the crushed ice is great and there is a water filter which is a nice addition. The only thing I would change is the doors-- usually if a fridge door is left half open the doors will close automatically however this door opens wider (this seems pretty minor and it would not stop me from the purchase. My husband tried to talk me out of this refrigerator and tried to sway my choice to a "cheaper brand" I certainly am glad I did not listen. KitchenAid is quality as far as I am concerned !

Yes, I recommend this product

Love it

Submitted by Susie - 10/2/2015

Only issue I have is that the ice comes out and some hits my hard wood floors not so good

Yes, I recommend this product

Great refrigerator for smaller kitchen

Submitted by JZ - 8/26/2015

Love the counter depth, smaller footprint in kitchen. Still plenty of room inside. Love that the ice and water is on inside of door. More freezer room. Handles are a little more industrial than I would prefer, but it matches the range and microwave. One flaw is that the door opens too far and if you let go of it, it crashed into the counter. Would prefer if it could be adjusted as my previous refrigerator

Yes, I recommend this product

20 Cu. Ft. Counter Depth Side-by-Side Refrigerator with Exte

Submitted by June - 8/17/2015

I love our new refrigerator. The two independent cooling systems worked perfectly. It feels larger than 20 Cu. and can store a lot stuff. I especially like the freezer, which has drawers and shelves that make finding things very easy.

Yes, I recommend this product